This role provides Tier 2 network and systems support to school LAN Managers across a seven-county region, both deskside and remotely. Responsibilities include processing helpdesk tickets to ensure accountability, communication, and billing; performing end-user device and network troubleshooting and upgrades; and assisting with the development of network operations procedures. The position also supports network backup and disaster recovery efforts, contributes to technology project planning and implementation, and helps administer cybersecurity best practices.

The Technology Intern will be assigned to assist the technical staff with providing computer hardware, software, and network technical support to the ESU 7 staff and ESU 7 schools. They will assist the Technology Department with maintaining ESU workstations and lab computers - setup, update, install, and troubleshoot. The Technology Intern will also assist visitors in utilizing the ESU 7 network and equipment. This is a part-time position, up to 20 hrs a week.